What is Automated Text Message, How It Works, and Examples

Automated Text Message

Automated text messages are a powerful tool for businesses. They help send messages to customers without needing to type each one by hand. This technology is great for reminders, alerts, and promotions, making it easier to keep in touch with customers. Let’s dive into what automated text messages are, how they work, and some examples. We’ll also explore how Sfera offers this feature in their online booking system to help businesses grow and enhance customer experience.


What is an Automated Text Message?

An automated text message is a pre-written message that is sent automatically to a list of recipients. These messages are scheduled or triggered by certain events. For example, a dentist’s office might use automated text messages to remind patients about their upcoming appointments.

Automated text messages are used for many purposes:

– Appointment Reminders: Remind customers of their upcoming appointments.

– Promotional Offers: Send special deals or discounts.

– Order Confirmations: Confirm purchases or bookings.

– Alerts and Notifications: Inform customers about important updates or changes.


How Automated Text Messages Work

Automated text messages work through software that handles the sending process. Here’s a simple breakdown of how it works:

  1. Create the Message: You write the message that you want to send.
  2. Set the Rules: You decide when the message should be sent. It could be based on time (like sending a reminder 24 hours before an appointment) or an action (like sending a confirmation when someone makes a booking).
  3. Upload Contacts: You upload the list of phone numbers that the message will be sent to.
  4. Send Automatically: The software sends the message automatically based on the rules you set.

The beauty of automated text messages is that once everything is set up, the process runs by itself. This saves time and ensures that important messages are sent out consistently.


Examples of Automated Text Messages

Automated Text Message for Reminder


Automated text messages can be used in various ways. Here are some examples:

1. Appointment Reminders:

   – “Hi [Customer Name], this is a reminder of your appointment with [Business Name] on [Date] at [Time]. See you soon!”

2. Promotional Offers:

   – “Hi [Customer Name], get 20% off your next purchase at [Business Name]! Use code SAVE20. Offer ends [Date].”

3. Order Confirmations:

   – “Thank you for your order, [Customer Name]! Your order number is [Order Number]. We’ll let you know once it ships.”

4. Event Notifications:

   – “Hi [Customer Name], don’t forget about our event on [Date] at [Location]. We look forward to seeing you there!”

5. Follow-up Messages:

   – “Hi [Customer Name], we hope you enjoyed your service at [Business Name]. Please leave us a review!”


Benefits of Automated Text Messages

Automated text messages offer several benefits for businesses:

  • Saves Time: No need to manually send each message.
  • Improves Communication: Keeps customers informed and engaged.
  • Reduces No-Shows: Appointment reminders help ensure customers show up.
  • Increases Sales: Promotional messages can boost sales by attracting customers with special offers.
  • Enhances Customer Experience: Timely and relevant messages improve customer satisfaction.


SferaAI’s Automated Text Message Feature

SferaAI offers an automated text message feature in their online booking system. This feature helps businesses grow by improving communication and providing a better customer experience. Here’s how it works with Sfera:

  1. Easy Setup: Businesses can easily set up automated text messages for various purposes, such as appointment reminders and follow-up messages.
  2. Customizable Messages: Messages can be personalized with the customer’s name and other details to make them feel valued.
  3. Automated Scheduling: Messages are sent automatically based on the rules set by the business, ensuring timely communication.
  4. Improved Customer Engagement: Customers receive important information and reminders without any hassle, which keeps them engaged and happy.

For example, a spa using SferaAI’s online booking system can set up automated reminders for appointments. When a customer books an appointment, they receive a confirmation text. A day before their appointment, they get a reminder. After their visit, they might receive a follow-up message thanking them and asking for feedback. This smooth process keeps customers informed and enhances their overall experience.

Automated text messages are a powerful tool for businesses looking to improve communication and customer engagement. They save time, reduce no-shows, increase sales, and provide a better customer experience. By using automated text messages, businesses can ensure that their customers are always informed and engaged.

SferaAI’s online booking system offers an excellent automated text message feature. This helps businesses grow and provides a seamless and pleasant experience for customers. Whether it’s sending appointment reminders, promotional offers, or follow-up messages, SferaAI makes it easy for businesses to stay connected with their customers.

By incorporating automated text messages into your business strategy, you can enhance customer communication and see positive results in your business growth and customer satisfaction.